Creating stronger passwords… that you won’t forget.

Audience: Everyone
Take a read through the following article and its follow-up. I think it has some great points about user passwords. I have already been recommending pass-phrases as a good option for sometime now. One thing that I would like to add to this author’s thoughts is to make sure you use different passwords for every website, computer, phone, etc. This is to secure against key-loggers or a hacked database giving up your password. To help memorize these unique passwords you can combine a word or phrase that reminds you of the specific website, device, etc. with a core pass phrase. For instance:
Computer pass-phase: The-King-of-ROFL-rules-his-tech
Facebook pass-phrase: The-King-of-ROFL-rules-his-friends
Just try not to make it something easily guessed if one is discovered… maybe add a random number?

http://www.baekdal.com/tips/password-security-usability

http://www.baekdal.com/tips/the-usability-of-passwords-faq

Let me know your thoughts on this.
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For those of us who can’t remember many passwords try out a password generator and manager like Keepass. The best part is it is portable, so you can put it on a usb drive. My favorite trick is to put it in Dropbox, so I have access to it on all my devices. Did I mention both these are free?

Customer Service

Audience: Everyone

Just a quickie here. I wanted to share this article with everyone because I think it summarizes a plague-like problem in the service industry: http://www.maximumpc.com/article/future_tense/future_tense_customer_service.

I am always reminding myself that I am providing a service to my customers. I strive for total satisfaction, but it seems that many others don’t. If you are a service provider, please try to delight your customers. If you are a customer, please vote with your wallet. Support the people that are there for you.

-Nomad Computer Repair

We’re there for you.