Just a quickie here. I wanted to share this article with everyone because I think it summarizes a plague-like problem in the service industry: http://www.maximumpc.com/article/future_tense/future_tense_customer_service.
I am always reminding myself that I am providing a service to my customers. I strive for total satisfaction, but it seems that many others don’t. If you are a service provider, please try to delight your customers. If you are a customer, please vote with your wallet. Support the people that are there for you.
-Nomad Computer Repair
We’re there for you.